Terms of Service

Fares, room rates, and bus fares are dynamic and may change until supplier confirmation. Taxes and surcharges are shown at checkout where provided by suppliers. The final price you pay at booking is what gets charged. Group bookings and special inventory may have separate terms.

Refund timelines and cancellation fees depend on the airline, hotel, bus operator, and payment gateway policies for each booking. Most refunds reach your original payment method within 5-7 business days. Pay on Stay bookings are subject to property-specific cancellation rules.

You are responsible for keeping your account credentials safe. Use accurate traveler details to avoid check-in issues. Fraudulent activity, abuse of promotions, or violations of our acceptable use policy may result in account restrictions or termination.

Promotional offers may include eligibility rules, route or country restrictions, and expiry dates. Final applicability is validated at booking. Wallet credits and rewards have their own terms and may not be combinable with other offers.

All payments are processed through PCI-DSS compliant gateways. We use bank-grade encryption for transactions and personal data. We never store your card CVV. Two-factor authentication is available for added account security.

Go Luxus acts as an intermediary between you and travel suppliers. While we strive for accuracy, we are not liable for supplier service failures, schedule changes, or force majeure events. Disputes are governed by the laws of the United Arab Emirates.