Go Luxus

Plot No. 247, Sarweshwarar Kovil Street,

Anna Nagar, Madurai – 625020,

Tamil Nadu, India.

Phone: 6384446986 / 8344222255

For privacy-related questions, requests, or complaints, you may contact us using the contact details provided on our Platform.

Depending on how you use our Platform, we may collect the following categories of information:

1. Personal Information

We may collect information such as:

• Full name
• Date of birth
• Gender, where required for a booking
• Mobile number
• Email address
• Residential or billing address
• Nationality
• Passport details, where required for international travel
• Visa-related information, where applicable
• Government-issued identification details where legally or operationally required
• Emergency contact information
• Login credentials and account information

1. Travel and Booking Information

When you make or manage a booking, we may collect:

• Flight details
• Hotel booking details
• Bus and transportation details
• Car rental information
• Holiday package information
• Sightseeing and activity preferences
• Travel dates
• Number and details of passengers or guests
• Special requests
• Meal preferences
• Seating preferences
• Loyalty or membership information
• Cancellation and refund information

Payment Information

Payments may be processed through third-party payment gateways and financial service providers.

We may receive information such as:

• Transaction ID
• Payment status
• Payment method
• Amount paid
• Refund information
• Limited payment-related information

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information on our servers unless specifically permitted and required under applicable law and appropriate security standards.

1. Device and Technical Information

When you use our Platform, we may automatically collect:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Mobile network information
• Approximate location information
• Language preferences
• Time zone
• Log information
• Crash reports
• Performance information
• Pages or features accessed
• Date and time of access

Location Information

Where permitted by your device settings and applicable law, we may collect approximate or precise location information to provide services such as:

• Nearby hotels
• Airport-related services
• Local transportation
• Location-based travel services
• Search and recommendations
• Fraud prevention and security

You may disable location permissions through your device settings. Certain features may not function properly if location access is disabled.

Go Luxus may receive information from third parties, including:

• Airlines
• Hotels
• Bus operators
• Car rental companies
• Travel service providers
• Destination management companies
• Payment gateways
• Banking and financial service providers
• Travel API providers
• Global Distribution Systems (GDS)
• Identity verification providers
• Fraud prevention providers
• Analytics providers
• Advertising and marketing partners
• Social media platforms

Such information may be used to provide, process, manage, and support your travel services and bookings.

We may use your information for the following purposes:

• 1. Creating and managing your Go Luxus account.
• 2. Processing travel bookings and reservations.
• 3. Providing hotel, flight, bus, car rental, holiday package, sightseeing, transfer and other travel services.
• 4. Processing payments, refunds and cancellations.
• 5. Communicating booking confirmations and updates.
• 6. Providing customer support.
• 7. Responding to enquiries and complaints.
• 8. Sending booking-related notifications.
• 9. Preventing fraud, abuse and unauthorized transactions.
• 10. Improving Platform performance and functionality.
• 11. Personalizing your travel experience.
• 12. Providing relevant offers and recommendations.
• 13. Conducting analytics and business research.
• 14. Improving our products and services.
• 15. Maintaining security and preventing unauthorized access.
• 16. Complying with applicable laws, regulations and legal requirements.
• 17. Enforcing our Terms and Conditions.
• 18. Sending marketing communications where permitted by applicable law and based on your preferences.
• 19. Developing new products, services and features.
• 20. Handling corporate transactions such as mergers, acquisitions, restructuring or sale of assets.

We use the email address on your booking to send transactional messages such as payment, reservation, cancellation and refund updates, and to provide a booking confirmation where one is issued. These messages are service communications, not promotional email.

Go Luxus sends these messages through the Gmail API using the permission https://www.googleapis.com/auth/gmail.send. This permission allows the server to send email from the connected Go Luxus mailbox. The booking integration does not request permission to read your inbox, search messages, or manage your mailbox.

The server stores the OAuth refresh token encrypted for use by the booking email service. Google processes message delivery under its own terms and privacy policy. Booking details are included in an email only when needed to communicate the relevant booking status.

Go Luxus uses Google API data only to provide the email service you authorized. We do not sell it, use it for advertising, or use it to develop or improve generalized AI or machine-learning models. Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. See Google’s privacy policy at https://policies.google.com/privacy.

Go Luxus operates as a travel platform and may facilitate bookings through third-party travel suppliers and service providers.

Depending on your booking, your information may be shared with relevant:

• Airlines
• Hotels
• Bus operators
• Car rental companies
• Tour operators
• Activity providers
• Transfer providers
• Destination management companies
• Visa service providers
• Insurance providers
• Cruise operators
• Other travel service providers

These third parties may process your information in accordance with their own privacy policies and applicable laws.

Go Luxus may use third-party payment gateways to process transactions.

Payment information may be transmitted directly to the relevant payment service provider through secure channels.

Go Luxus does not request or require users to disclose their UPI PIN, card PIN, CVV, internet banking password or other confidential authentication credentials through email, telephone, WhatsApp, SMS or other unofficial channels.

Users should never disclose such information to anyone claiming to represent Go Luxus.

Go Luxus may use cookies, pixels, SDKs, tags and similar technologies to:

• Keep users signed in
• Remember preferences
• Maintain shopping and booking sessions
• Understand how users interact with our Platform
• Improve website and application performance
• Analyze traffic
• Detect fraud and security threats
• Provide relevant advertisements and marketing
• Measure marketing effectiveness

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

We may use third-party analytics and monitoring services to understand Platform usage and improve performance.

These services may collect technical information such as device information, application usage, crash information, performance metrics and approximate location information.

We may use such tools to identify technical problems, improve loading speeds, understand user behaviour and improve the overall Go Luxus experience.

Where permitted by applicable law, Go Luxus may send you:

• Promotional emails

• WhatsApp messages
• Push notifications
• Special offers
• Travel deals
• Discount information
• Personalized recommendations
• News and updates

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting Go Luxus.

Please note that you may continue to receive essential service communications relating to bookings, payments, cancellations, security and your account.

If you communicate with Go Luxus through WhatsApp, telephone, email, SMS or other communication platforms, information exchanged through those platforms may be processed by the relevant service provider.

You should review the privacy policies of the respective communication platforms.

Go Luxus will use information received through these channels for legitimate business purposes, including customer support, booking assistance and communication.

We may share personal information where necessary with:

• Travel suppliers
• Payment processors
• Technology service providers
• Cloud hosting providers
• Travel API providers
• GDS providers
• Customer support providers
• Analytics providers
• Fraud prevention providers
• Marketing service providers
• Professional advisors
• Government authorities
• Regulators
• Law enforcement agencies
• Courts or other legally authorized bodies

We will share information only where reasonably necessary for providing services, operating our business, protecting users, complying with legal obligations, or for other lawful purposes.

Because travel services may involve international destinations and international service providers, your information may be processed or transferred outside India.

Where such transfers occur, Go Luxus will take reasonable steps to ensure that personal information is handled in accordance with applicable laws and appropriate contractual, technical and organizational safeguards.

Go Luxus takes reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Security breaches

Security measures may include access controls, encryption where appropriate, secure authentication, monitoring, logging, backups and other reasonable safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for:

• Providing our services
• Maintaining booking and transaction records
• Customer support
• Accounting and financial requirements
• Legal and regulatory compliance
• Fraud prevention
• Dispute resolution
• Enforcement of agreements
• Legitimate business purposes

When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held by us.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Request information regarding processing of your personal data.
• Raise a grievance regarding privacy or data processing.
• Exercise other rights available under applicable Indian data protection laws.

Certain requests may be subject to legal, regulatory, contractual or legitimate business limitations.

We may need to verify your identity before processing certain requests.

The Go Luxus Platform is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or lawful guardian where required by applicable law.

Where a booking requires information about a child or minor, such information should be provided by a parent, guardian or authorized adult.

If you believe that a child has provided personal information to Go Luxus improperly, please contact us so that appropriate action can be taken.

You are responsible for maintaining the confidentiality of your account credentials.

You should:

• Use a strong password.
• Avoid sharing your password.
• Log out from shared devices.
• Keep your registered mobile number and email account secure.
• Immediately notify Go Luxus if you suspect unauthorized access.

Go Luxus will not be responsible for unauthorized access caused by your failure to protect your account credentials, except to the extent required by applicable law.

Go Luxus may process information to detect, investigate and prevent:

• Fraudulent bookings
• Payment fraud
• Account abuse
• Identity theft
• Unauthorized transactions
• Fake accounts
• Automated abuse
• Cybersecurity threats
• Other unlawful activities

We may share relevant information with payment providers, fraud prevention providers, law enforcement authorities or other parties where legally permitted or required.

Our Platform may contain links to third-party websites, applications, services or travel providers.

Go Luxus is not responsible for the privacy practices, security or content of third-party websites or services.

Users should review the privacy policies of such third parties before providing personal information.

Go Luxus may maintain or operate social media pages, profiles and integrations.

If you interact with us through social media, information you provide may also be processed by the relevant social media platform according to its own privacy policy.

You should ensure that the information associated with your Go Luxus account is accurate and up to date.

You may contact us to request correction or updating of your personal information, subject to applicable verification and legal requirements.

In the event of a personal data breach, Go Luxus will take reasonable steps to investigate, contain and mitigate the breach and provide notifications to affected individuals or authorities where required under applicable law.

Go Luxus may disclose or process personal information where reasonably necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from government authorities.
• Comply with court orders.
• Protect the rights, property or safety of Go Luxus, its users or third parties.
• Investigate suspected unlawful activities.
• Enforce our agreements and policies.

If Go Luxus is involved in a merger, acquisition, restructuring, financing, sale of assets or other corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

By using the Go Luxus Platform and providing personal information, you acknowledge that your information may be processed for the purposes described in this Privacy Policy, subject to applicable law.

Where consent is legally required, Go Luxus will seek consent through appropriate mechanisms.

You may withdraw consent where legally permitted; however, withdrawal of consent may affect our ability to provide certain services.

If you have a question, concern, complaint or request relating to the processing of your personal information, you may contact Go Luxus through the contact details provided below.

Go Luxus

Plot No. 247, Sarweshwarar Kovil Street,

Anna Nagar, Madurai – 625020,

Tamil Nadu, India.

Phone: 6384446986 / 8344222255

Email: admin@goluxus.in

We will make reasonable efforts to review and respond to privacy-related requests within the period prescribed by applicable law.

This Privacy Policy shall be governed by the applicable laws of India.

Any dispute concerning this Privacy Policy shall be subject to the applicable jurisdiction of the courts and authorities having jurisdiction over Go Luxus, subject to applicable law.

Go Luxus may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Business operations
• Applicable laws
• Regulatory requirements
• Privacy practices

The updated Privacy Policy will be published on the Go Luxus Platform with the revised “Last Updated” date.

Your continued use of the Platform after an updated Privacy Policy is published may constitute acceptance of the updated policy to the extent permitted by applicable law.